As you may know, BT are investing to £2.5 billion to install fibre optic technology, offering broadband speeds of up to 80Mbps to cover two thirds of the UK by the end of 2014.  In your constituency, Openreach has made fibre services available at Dartmouth telephone exchange in your constituency, and are working to install it at Brixham, Churston and Totnes telephone exchanges for 2013.

It is challenging to include smaller exchanges, like the one serving your constituent, in our commercial roll-out.  You will know that the Coalition Government supports a minimum 2Mbps broadband speed across the UK by 2015 and is making £530m available to address these problems and seek deployment of high speed service into rural areas.  Devon and Somerset was awarded funding of £31.3m. 

Devon and Somerset councils are undertaking a procurement and I understand that the contract is likely to be formally awarded in the next few months once state aid clearance has been obtained.

If they have not already done so, I would suggest that your constituents report the broadband speed to their communications provider who can then investigate to ensure that they are getting the best broadband speed that their line will support.